PUBG Mobile Download Failed Because You May Not Purchased This App: How to Fix It
PUBG Mobile is one of the most popular and addictive mobile games in the world. It is a free-to-play battle royale game where you parachute onto a remote island and fight to be the last one standing. You can play solo or with your friends in various modes and maps. PUBG Mobile offers realistic graphics, smooth controls, and thrilling gameplay that keep millions of players hooked.
However, sometimes you may encounter an error message when you try to launch the game. It says "Download failed because you may not purchased this app". This can be very frustrating and confusing, especially if you have downloaded the game from the Google Play Store or the App Store. What does this error mean and how can you fix it? In this article, we will explain the possible causes of this error and provide some solutions that may help you resolve it.
pubg mobile download failed because you may not purchased this app
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Why Some Users May Encounter the Download Failed Error and What It Means
The download failed error usually occurs when there is a problem with the game data or the connection. It means that the game cannot verify or access the required files to run properly. There are several possible reasons why this error may happen, such as:
The app cache or data is corrupted or outdated.
The game is not installed properly or from an unofficial source.
The OBB file (the main data file of the game) is missing or damaged.
The DNS settings are interfering with the game server.
There is a temporary issue with the PUBG Mobile server or your network.
Depending on the cause of the error, there are different solutions that you can try to fix it. Here are some of them:
How to Fix PUBG Mobile Download Failed Error
Solution 1: Clear App Cache and Data
One of the simplest and most effective ways to fix the download failed error is to clear the app cache and data. This will delete any temporary or corrupted files that may prevent the game from launching. To do this, follow these steps:
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Go to your device settings and tap on Apps or Applications.
Find PUBG Mobile in the list of apps and tap on it.
Tap on Storage and then tap on Clear Cache and Clear Data buttons.
Restart your device and launch PUBG Mobile again.
This should fix the error in most cases. However, if it still persists, you may need to try other solutions.
Solution 2: Reinstall PUBG Mobile from Official Sources
Another possible solution is to uninstall PUBG Mobile and reinstall it from official sources. This will ensure that you have the latest version of the game and that it is installed correctly. To do this, follow these steps:
Go to your device settings and tap on Apps or Applications.
Find PUBG Mobile in the list of apps and tap on it.
Tap on Uninstall and confirm your action.
Go to the Google Play Store or the App Store and search for PUBG Mobile.
Download and install PUBG Mobile from there.
Launch PUBG Mobile again and see if the error is gone.
Note: Do not download PUBG Mobile from any third-party websites or sources, as they may contain malware or viruses that can harm your device or compromise your account.
Solution 3: Check and Update OBB File
The OBB file is a large data file that contains all the essential information for PUBG Mobile to run. Sometimes, this file may be missing, damaged, or outdated, which can cause the download failed error. To fix this, you need to check and update your OBB file. To do this, follow these steps:
Go to your device file manager and navigate to the Android/OBB folder.
Find the folder named com.tencent.ig and tap on it.
Check if there is a file named main.15324.com.tencent.ig.obb inside the folder. This is the latest OBB file for PUBG Mobile as of June 2023.
If the file is missing or has a different name, you need to download the latest OBB file from a trusted source. You can use this link to download it.
Copy the downloaded OBB file and paste it into the com.tencent.ig folder. Replace any existing file if prompted.
Launch PUBG Mobile again and see if the error is fixed.
Note: The OBB file name may change depending on the version of PUBG Mobile. Make sure you download the correct OBB file for your game version.
Solution 4: Change DNS Settings
Sometimes, the download failed error may be caused by your DNS settings. DNS stands for Domain Name System, which is a system that translates domain names into IP addresses. If your DNS settings are not configured properly, they may interfere with the connection between your device and the PUBG Mobile server. To fix this, you can try changing your DNS settings to use a different server. To do this, follow these steps:
Go to your device settings and tap on Wi-Fi or Network.
Long-press on your current network and tap on Modify Network or Advanced Options.
Tap on IP Settings and change it from DHCP to Static.
Scroll down to DNS 1 and DNS 2 and enter the following values: 8.8.8.8 and 8.8.4.4. These are the Google Public DNS servers that are fast and reliable.
Save the changes and restart your device.
Launch PUBG Mobile again and see if the error is resolved.
Note: You can also use other DNS servers, such as Cloudflare (1.1.1.1 and 1.0.0.1) or OpenDNS (208.67.222.222 and 208.67.220.220).
Solution 5: Contact PUBG Mobile Support
If none of the above solutions work for you, then you may need to contact PUBG Mobile support for further assistance. They may be able to help you troubleshoot the problem or provide you with a solution that works for your device. To contact PUBG Mobile support, follow these steps:
Launch PUBG Mobile and tap on the Settings icon in the bottom right corner.
Tap on Customer Service in the top right corner.
Select Online Customer Service or Email Customer Service depending on your preference.
Describe your problem in detail and provide any screenshots or videos if possible.
Wait for a response from PUBG Mobile support and follow their instructions.
Note: PUBG Mobile support may take some time to respond, so please be patient and courteous.
Conclusion
PUBG Mobile is a great game that can provide hours of fun and excitement for millions of players around the world. However, sometimes you may encounter an error message that says "Download failed because you may not purchased this app". This can be very annoying and prevent you from enjoying the game.
In this article, we have explained what this error means and how you can fix it using some simple solutions. We hope that this article has helped you resolve the error and get back to playing PUBG Mobile without any issues.
FAQs
Q: Why does PUBG Mobile say download failed because you may not purchased this app?
A: This error usually occurs when there is a problem with the game data or the connection. It means that the game cannot verify or access the required files to run properly.
Q: How do I fix PUBG Mobile download failed because you may not purchased this app?
A: You can try some of these solutions to fix the error:
Clear app cache and data
Reinstall PUBG Mobile from official sources
Check and update OBB file
Change DNS settings
Contact PUBG Mobile support
Q: Is PUBG Mobile free to play?
A: Yes, PUBG Mobile is free to play for anyone who has a compatible device and an internet connection. However, you can purchase in-game items and features using real money or in-game currency.
Q: What is the OBB file and why is it important for PUBG Mobile?
A: The OBB file is a large data file that contains all the essential information for PUBG Mobile to run. It is important because it stores the game assets, such as graphics, sounds, maps, and modes. Without the OBB file, PUBG Mobile cannot function properly.
Q: How do I update PUBG Mobile to the latest version?
A: You can update PUBG Mobile to the latest version by following these steps:
Go to the Google Play Store or the App Store and search for PUBG Mobile.
Tap on Update if there is a new version available.
Wait for the update to download and install.
Launch PUBG Mobile and enjoy the new features and improvements.
Note: You may need to download a new OBB file after updating PUBG Mobile. You can follow the steps in Solution 3 to do that.
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